How to Attach Analog Exchange Line with IP Exchange

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Attach Analog Exchange Line with IP Exchange is Part-4 of Complete UC500 Configuration Post, following are link to other parts:

To attach analog exchange line with Cisco Unified Communication Manager UC500, there are two settings – Incoming and Outgoing.

Following are steps to configure incoming call:

  1. Connect analog exchange line to any FXO port.
  2. Open Cisco Configuration Assistant (CCA) and connect to UC500.
  3. Navigate to Telephony –> Dial Plan in left panel of CCA.
  4. Select Incoming to configure incoming call settings.

  6. Configure the port to which you have connected line as shown below and click save:
    1. Destination Type – OPERATOR
    2. Destination – (Extension Number to which you want to redirect) 201 (in this case)
  7. By this setting whenever call is made from any analog exchange to this line, it will be ring on extension number configured in destination.

Following are steps to configure outgoing call:

  1. Navigate to Telephony –> Dial Plan –> Outgoing.

  3. Firstly select Numbering Plan Locale as per your setting (India in my case).
  4. Set Default Access CodeDefault Access Code is the code number which you press to change dial tone from IP exchange to Analog Exchange. When you want to make a call to analog exchange extension number, you will first press Default Access Code and then Analog Extension Number. (9 in my case, as there is no extension series which starts from 9, neither IP extension nor Analog Extension)
  5. Set Digit Collection Timeout [2 – 120] – Digit Collection Timeout is the time in seconds which it will wait after pressing Default Access Code for entering Analog Extension Number, after that timeout it will make call based on digits it has collected. (eg. If I want to make call to 513 (analog extension number), when I pick up phone, after pressing 9, it will give 5 sec to enter 513 and after 5 sec it will make call. Sometimes problem comes, you set this value too high that clients complaint that it takes time to make call to analog extension numbers, in that case you can check this setting)
  6. Then Click Add Number at bottom and list will be updated.
  7. You can configure more settings like Begins With, Number of Digits, Dial Pattern, Priority etc, which you can see below:



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How to attach Analog Phone with Cisco UC500

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Attach Analog Phone with Cisco UC500 is Part-3 of Complete UC500 Configuration Post, following are link to other parts:

To attach analog phone to Cisco Unified Communication Manger UC500 follow the following instructions:

  1. Attach analog phone to any of four FXS Port.
  2. Open Cisco Configuration Assistant (CCA) and connect to exchange.
  3. Navigate to à Telephony à User and Extensions and select Users and Phones.
  4. In Users and Phone window navigate to Analog Extensions tab.

  6. Configure extension number on port at which you have attached Analog Phone and click Save Settings.

  8. It’s done!
  9. Whenever you make call to 203, it will ring on Analog Phone.


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How to Configure Cisco UC500 Series (Basic Configuration)

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Configure Cisco UC500 Series (Basic Configuration) is Part-2 of Complete UC500 Configuration Post, following are link to other parts:

Cisco Unified Communication Manager 500 Series can be configured using Cisco Configuration Assistance which comes in CD with UC500 or can be downloaded from Cisco Official Site.

Follow the following setups to configure UC500:

  1. Connect Ethernet cable from any of 8 IP Phone ports to your laptop or machine ethernet adapter.
  2. Set IP configuration of adapter to Obtain IP from DHCP (as DHCP is enabled by default for IP Phone Ports).
  3. It will obtain IP in network of 192.168.10.x, as shown below:

  5. Now start Cisco Configuration Assistant (CCA).
  6. Connect to UC500 using IP Address: (which is your gateway).
  7. Now before you connect to UC500, you need to enter username and password. So to create username and password you have to connect to console via Serial Cable and via Hyper Terminal enter following command in global configuration mode (entered via entering command configure terminal):
  8.                                          username admin password cisco 15

  9. Now login into UC500 with the credentials created in above command:
    1. Username: admin
    2. Password: cisco
    3. Privilege Level: 15
  10. You will come up with Telephony Setup Wizard. Close this wizard as we will setup manually.
  11. Now we have to configure exchange, on left panel, go to: Telephony –> Users and Extensions –> Users and Phones.

  13. Now when you click Users and Phones, and dialog appears like shown below which ask you for Telephony Initialization.

  15. As per your wish you can enter Number of Digits Per Extension and Voicemail Access Extension. (I have entered 3 Digits per Extension and 200 as Voicemail Access Extension).
  16. At this point, you exchange is ready to connect IP phones.
  17. Now connect IP Phone to one of the IP Phone Port at front panel of UC500.
  18. If you don’t have IP Phone and want to configure using some software which acts as IP Phone, you can use Cisco IP Communicator (CIPC) Software. All the configuration show ahead is using Cisco IP Communicator as IP Phone.

  20. Install Cisco IP Communicator (CIPC) on your laptop and other machines you want to make call. When you install CIPC, you can see Cisco Discovery Protocol (CDP) Packet Driver installed in your ethernet adapter settings. (IP Phones use CDP protocol to discover other voice devices)

  22. When you start CIPC, your phone will automatically discover UC500 in network using CDP and register itself to it.

  24. When phone registers itself with exchange, exchange displays messages on terminal as shows below:

  26. At this moment, phone is registered to exchange, but to make it working you have to configure phone with extension number and some other configurations. To configure phone, navigate to Users and Phone in Cisco Configuration Assistant (CCA).
  27. There you will see this phone in list but un-configured. Select this phone and click on Edit.

  29. In edit mode enter the required information for this phone. I have entered information as shown below:

  31. After entering the required information click “OK”. Extension Number entered above “201” is the phone number for this phone.
  32. When configured successfully, it will show full information in Users and Phone list as shown below:

  34. At this moment phone is ready for use with extension number 201.
  35. On IP phone you can see the changes, it will now show its extension number and description of the phone configured in CCA as shown below:

  37. In similar manner you can configure another IP Phone or CIPC for testing purpose. I am attaching few screenshots of second CIPC phone configurations.





  39. At this moment, both phones are ready to make call. So make a test call between these two phones. Make a call from phone DSharma 202 to Sakun 201.

  41. You can see topology by clicking Topology and see exchange topology as shown below:

  43. Now save configuration by navigating to Save Configuration, last option in CCA left panel and save configuration for all devices.

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How to Reset Cisco UC500

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Reset Cisco UC500 is Part-1 of Complete UC500 Configuration Post, following are link to other parts:

You can reset Cisco Unified Communication Manager UC500 from terminal by replacing default factory setting configuration file with your startup-configuration file.

Following are the setups how to reset UC500:

  1. Connect UC500 with console cable to your serial port.
  2. Open Hyper Terminal from your computer. (All Program –> Accessories –> Communications –> Hyper Terminal)
  3. Name Connection anything you like, eg. UC500.
  4. Select COM Port connection and data rate – 9600.
  5. After connecting, enter command – enable
  6. Enter show flash: command


  8. At end you can see file named: “UC520-8U-4FXO-K9-factory-4.2.0.cfg”, which is factory setting. All you have to do is simple overwrite startup-config setting with factory setting.
  9. Enter command copy flash: UC520-8U-4FXO-K9-factory-4.2.0.cfg startup-config
  10. (Note: if you enter command: copy flash: ‘uc’ (and press tab) it will not show this file, as file is case sensitive, you have to enter ‘UC’ in capitals.)


  11. After that press Enter when asked for Destination filename and then reboot.

Thank You

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